Refund Policy — MakeResume

1. Introduction

At MakeResume, operated by Vimatech Ltd (Company Number 17001986, registered in England and Wales), we are committed to customer satisfaction. This Refund Policy outlines how refunds are handled for purchases made through our service.

Payments are processed by Paddle.com Market Ltd (“Paddle”), who acts as our Merchant of Record and authorised reseller. This means Paddle is the seller of record for all purchases and is responsible for processing payments, issuing invoices, and handling refund requests. By completing a purchase, you also agree to Paddle’s Buyer Terms.

2. Free Plan

No fees are charged for our free plan. No refund is therefore applicable.

3. Pro Week Pass ($7.99 — 7 Days Access)

3.1 Nature of the Purchase The Pro Week Pass is a one-time purchase that grants full Pro access for 7 calendar days. It does not auto-renew and no further charges will occur after purchase.

3.2 Refund Policy As the Pro Week Pass is a digital product with immediate access upon purchase, refunds are handled by Paddle on a case-by-case basis in accordance with their Buyer Terms.

3.3 Consumer Right to Cancel EU/UK consumers may have the right to cancel within 14 days. However, by purchasing and accessing the service, you expressly request immediate access and acknowledge that you lose your statutory right of withdrawal once you use any Premium features (e.g., downloading a PDF, generating a cover letter, using translation or tailoring).

4. Pro Monthly / Annual Subscription

4.1 General Policy As Paddle is our Merchant of Record, all refund decisions are made by Paddle in accordance with their Buyer Terms. Refunds are handled on a case-by-case basis. There are no refunds on unused subscription periods, except where required by applicable consumer protection law.

4.2 Technical or Service Issues If you experience a technical failure that prevents you from using the service, or if you have been charged in error (e.g. duplicate charge or unauthorised transaction), please contact us. We will investigate promptly and work with Paddle to review the matter in accordance with Paddle’s Buyer Terms.

5. Consumer Right to Cancel (UK and EU)

5.1 Consumer Right to Cancel If you are a Consumer in the UK or EU, you may have the right to cancel your purchase within 14 days of the Transaction, in accordance with Paddle’s Buyer Terms.

5.2 Digital Content and Immediate Access MakeResume is provided as digital content with immediate access. Under the Consumer Contracts Regulations 2013, by purchasing a subscription or Pro Week Pass you:

Expressly request that the service begins immediately (before the 14-day cooling-off period expires)
Acknowledge and agree that once you access Premium features (e.g., downloading a PDF, using AI tools, generating a cover letter), you lose your statutory right of withdrawal

This is in accordance with Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.3 Refund Requests As Paddle acts as the Merchant of Record, all refund requests are processed and reviewed by Paddle in accordance with their Buyer Terms. Refunds may be granted on a case-by-case basis and are not guaranteed.

6. Cancellation and Auto-Renewal

6.1 Pro Week Pass The Pro Week Pass does not auto-renew. No cancellation is necessary. Access expires automatically after 7 days.

6.2 Pro Monthly / Annual Subscription — How to Cancel You can cancel your subscription at any time via:

Your account Settings → Billing → Cancel Subscription
Email to support@makeresume.io
Our contact form

6.3 Access After Cancellation Your access to Premium features continues until the end of your current billing period. No refund is provided for unused time in the paid period.

6.4 Renewal Reminder Approximately 7 days before your subscription renews, we will send you an email reminder with options to manage or cancel your subscription.

7. How to Request a Refund

To request a refund, please contact us or reach Paddle directly with:

Your account email address
Your order or transaction reference number
Date of charge
Reason for your request

We will respond within 2 business days. Approved refunds are processed by Paddle to your original payment method. Processing times may vary depending on your payment provider.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last updated” date in the header. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

For refund requests or questions about this policy:

Vimatech Ltd Company Number: 17001986 Registered in England and Wales Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK Email: support@makeresume.io Response time: Within 24–48 hours

For additional information, see our legal documents: